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Guest Relations Intern

We are GuestReady, a global short-term and vacation-rental management company! We provide professional services to real estate investors, hosts, as well as guests. Featured in TechCrunch (http://tcrn.ch/2b9gFNa), our mission is to take the hassle out of short-term rentals. Any operations that are related to turning over guests and optimise listings to incur a maximum yield for the host are handled by us.

This role is a Guest Relations Executive role which will suit an individual with entrepreneurial spirit and who is passionate about providing remarkable guest service in turn who wants to gain valuable experience and exposure at a rapidly scaling start-up in Singapore. This could be your opportunity to join a high growth start-up and compete with your skills, experience and exposure to build yourself and build the company simultaneously. 

Responsibilities (non-concluding):

  • Maintain a “Say Yes to the Guest” attitude by providing remarkable guest service.
  • Conduct all guest check-ins island wide.  
  • Identify and explain the property features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day or later receive priority and are resolved.
  • Have a holistic approach while being able to solve problems tactfully in order to ensure customer satisfaction while on the other hand to wisely use costs for resources
  • Responsible to connect with guests before, during and after their stay 
  •  Print contingency lists about stocks that need to be stocked up in the property and liaise with the team to fulfill before the arrival of a new guest
  • Ensure the property is fully ready for use by the guest 
  • Liaise with the guest before their arrival to ensure their ETA and complete requests before hand, if any

Requirements for the role:

  • An individual who’s able to work under pressure being calm and composed 
  • Fast problem solver; being able to seek solutions instantly for any given problem
  • Team player; able to work in an environment with high inter-dependencies between teams and cross-cultural colleagues
  • Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities.
  • Detail oriented individual with a strong focus on quality and an eye for detail
  •  As the responsible for the overall day-to-day operations of the Customer Relations function, your driving passion is to create a great customer experience. You are always learning from our customers’ experiences so that we continually improve their experience across all touch-points 
  • Interest in start-ups and the sharing economy is a big plus. Ideally you will have experience using home share platforms such as Airbnb, Booking.com, Home Away etc.

Benefits:

  • Work with multicultural team members and international teams
  • Exposure to the fast-paced world of high-tech start-ups
  • You will be working with a team of experienced entrepreneurs who have successfully built companies before
  • A dynamic work environment with flat hierarchies and space for your own ideas
  • Opportunity to explore non-common places in and around Singapore
  • Challenging and diverse tasks which will let you grow day by day
  • Video games and food in the office!
  • Attractive experience and compensation
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